JAGEX LTD
JAGEX, RUNESCAPE banned 1 year subscription after 6 days. Cheated 11 year-old child

I paid JAGEX ~$68.00 for a one year Runescape membership on behalf of my 11 year old son. Six days later his account was "banned" for violation of RULE 7. This rule pertains to the use of software cheats in the game. My son does not have any such software, and has never, to his, or my knowledge, violated RULE 7.

JAGEX claims to be able to detect the use of improper software and bans the offending accounts. They claim to have "evidence" which cannot be disclosed because it will aid cheaters. The "view evidence" tab in their violation report contains nothing i.e. "no evidence available".

I completed the 400 character appeal explaining largely the same as the above. The appeal reply gave no evidence that the text I had sent had been read and considered. When researching the banning of Runescape accounts, I discovered a case on U Tube where a person had sent a 400 character string of obscenities and received verbatim the appeal response I received.

I filed a complaint with Paypal and have received no response.

My 11 year old son paid for a 1 year membership which was arbitrarily cancelled without cause after 6 days. The appeal process provided by Jagex is a sham. Runescape is claimed to be a "learning experience" for children; what lesson does this experience teach?

Anonymous (GUNN OP)
Tillsonburg, Ontario
Canada

Company: JAGEX LTD
Country: United Kingdom
Region: Other
City: Cambridge
Address: St. John's Innovation Centre, Cowley Road
Phone: 01233422155

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