Benson Beds
Collapsed NEW MATTRESS

My partner and I purchased a matress which was deliver on the 26th January. We have had it six weeks and the one side has collapsed. I suffer from a very bad back under under a physiotherapist. I have now been told to take a phote and send it through via e-mail and they will assess the situation.

Unfortunately I am not sure how long this process is going to take and in the meantime we are sleeping on a slope as the mattress is leaning to one side.

The operator I spoke to, Katie Pilkington was very rude on the phone - as I am the customer I am not sure what the next step is as she clearly was not interesting in helping out at all.

I will be going home to take a photo and will upload this as soon as I am able to

Regards

Debbie

Company: Benson Beds
Country: United Kingdom
Region: England

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