Bensons for Beds
Pocket Spring Mattress

18 months ago I purchased a £300 pocket sprung mattress and a £700 bed/frame Benson For Beds. Over the last few weeks I have noticed that I have been waking up with a bad back causing me pain on and off through-out the day, I looked at my mattress and noticed that the springs had given way (This is despite me turning it every 2-3 weeks). I decided to take some photos and a small video on my digital camera of the defective mattress to the store where I purchased it from - The help I recived in-store was less than useful (My cat could of given me more of a helpful respnse). I was redirected and told to contact the phone line "Customer Service" number so I did, my comments as follows... 1) Its a cheek to even call it "Customer Service" 2) "Customer Service" were very confrontational to say the least 3) To be told that a £300 mattress is cheap when you have spent almost £1000.00 with them is beyond an insult. I decided to write a letter to their HQ, this acheived absoultely nothing accept to confirm my suspicions that Bensonds For Beds have no concept of customer care - I am now currently taking this up trading standards.

Company: Bensons for Beds
Country: United Kingdom
Region: England

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