Wonderful wood company
Shocking service

I contacted this company to purchase some wine crates with brass castors to use as storage under a window seat. I was told that if paid the invoice that day that they would be sent out by next day courier. I paid Samual Atikka on the 7th of April. I didnt hear or receive anything for 13 days so emailed on the 20/4 to chase. I was told they would look into right away, i again didnt hear anything so chased again on the 22/4 and on the 23/4 with no response. I then called and spoke to Sam on the phone who said he had sent the order out by courier, would tfind out what was going on and would contact me with the tracking number. I had no return call. I had a similar conversation again with Sam two days later who then told me the same with the same outcome. I then sent another email through on the 8/5 and finally received a response form a Hannah to say that there had been a delay and were finally getting this sorted and Sam no longer worked at the company. The goods werent sent until i raised a complaint with Paypal who when they contacted the WWC magically sent a package the next day. 4 out of 8 arrived and one was the wrong size. When i contacted them they tried to say that the wood had warped a little (the boxes werent warped and were 4cm too large so didnt fit) I was told they were sorting out the other 4 and would arrange a refund for my hassle. No goods and no refund arrived. I chased with Paypal again and another 4 boxes arrived. 2 the wrong size and one damaged... They now say they will refund me for half the boxes. We will see. DO NOT USE THIS COMPANY

Company: Wonderful wood company
Country: United Kingdom
Region: England
City: London
Phone: 02034754098

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