Currys
Installation fee fraud

Bought washing machine plus installation service which includes,

• Check that existing electrical and plumbing connections are safe and appropriate to be used for the new appliance

• Disconnect the existing appliance

• Unbox and check the new product

• Remove transit bolts

• Connect to existing plumbing and electrical sockets plus level the appliance

• Test the appliance to make sure there are no leaks

• Take away your old appliance for recycling if requested

• Ensure you are happy with the installation

When deilvered all packaging removed and "installed" but refused to test run as not his job so i tried & wouldnt drained been trying to get resolved since refused refund within 7days as "used" as not in original condition but if currys website says they take packaging off and get it working for you how can it be in original condition? Was told they charge for the installation but not always possible to do so due to the drivers no engineer came out even when "booked" team leaders etc said have no idea refuse to take calls and hang up.

Theyre actually breaking trading laws by falsely advertising not just to the UK but EU as well, absloute terrible customer service to this day i still have not received receipt as it was a purchase over and not in-store, I would expect this beheaviour from an unoffcial plumber but not a multi million Superstore like Currys!

If youve had similar situation complain and file a case they are breaking the law, trading stantards were contacted on my behalf by consumers direct!

Company: Currys
Country: United Kingdom
Region: United Kingdom

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