Currys
Faulty laptop

I purchased an Advent laptop from Currys Cardiff in February last year, and some weeks later it developed start up problems which gave difficulty in getting into the computer. Sometimes the computer would work for some time with no problems, and would start again with no warning. The computer would go into the start up repair mode but it always came back with the message that it could not repair. I complained to Currys and they collected the computer for repair. When it came back it worked for a little while but it started to devleop the same problem. I then contacted Currys again who took me through a programme over the phone which worked for a while. In all seven phone calls were made and a further return to Currys in November - all efforts to repair came to nothing. I wrote to Currys in January this year requesting a repalcement. Someone rang me to say that my request was being refused, but that I could submit an engineers report at my own expence which they would consider. I asked for all this be put in writing to me, but this was refused. All letters to head office went unanswered. The engineers report confirmed everything I was complaining about. At this stage I asked Trading Standards for help, and they were excellent. They took over the complaint which still required me to send the computer back to Currys for their own engineer to examine. After much haggling with Trading Standards Currys gave me a replacement computer together with my engineers £40 fee. I can not say anything positve about Currys complaints proceedure. They will put every obstical in the way, hoping you will go away. Without Trading Standards I would not have stood a chance

Company: Currys
Country: United Kingdom
Region: United Kingdom

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