Currys
CURRYS... BUYER BEWARE

Bought a gas cooker from CURRYS in September and the grill had to be repaired twice in the first year for the same fault. Cooker is now 18 months old and exactly the same fault has occurred again but CURRY'S say as the warranty has expired they will not repair it. I was told to get an engineer to inspect the cooker at my own expense and send the report to CURRY'S to see if they would consider a repair, I am disabled, on a low income and can not afford to do this. When I disagreed with this because it was an ongoing fault their customer service rep told me I was not listening and refused to give me head office address saying she was their representative and they would back her up. At the same time I bought the cooker my son bought a laptop and paid £199 for an extended warranty until 2012. The letters on the keyboard started wearing off within months and some are now completely missing. The customer advisor at Currys has told me that this is classed as fair wear and tear and not covered by the warranty. I will never shop at CURRY'S again. The only time you are shown any kind of respect from them is when you are giving them your cash. Before you buy at CURRY'S take a look at the complaints logged on the internet. CURRY'S customer service is disgusting and rude and uncaring. BUYER BEWARE

Company: Currys
Country: United Kingdom
Region: England
City: Cambridge

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