Camerabox
Fraudulent Refund

Ordered a camera and a lens and enquired about the delivery date on two occasions, the second asking for more detail instead of a reiteration of the information available on the website i.e. 2-4 days. Both enquiries were answered in a very similar manner and were not helpful - I replied again saying I wasn't impressed (actually I said their customer service sucked) and next I know I have an email telling me that the order has been cancelled due to fraud checks _after_ the money was taken from my account. Apparently the money will be refunded to my account within 2-14 days. Really not happy! I need a new camera for a job (my old one has broken) and this should have been delivered in good time - now I am without my money and no way to buy another camera. I only hope that I do get my money back. I have tried to phone them today but got no answer.

I have reported this to my bank and the only thing they can do is process a visa transaction dispute letter if I write into them telling them what has happened. Alternatively I can contact the police and Trading Standards and having read the other reports on this page I will be doing in the morning if I can't get through to CameraBox.

Looks like an absolute disaster, I'm £1.4K down and nothing to show for it, an awkward company, a pretty unhelpful bank and the prospect of having to deal with the police to get my money back. I feel sick!

DO NOT BUY FROM CAMERABOX!

Company: Camerabox
Country: United Kingdom
Region: England
City: Thame

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