Camerabox
Non Reciept of Goods or Refund

I used a price comparison website to look for a Panasonic TZ10 in red, and found an incredible price at Camerabox.

I tried placing my order on the 28th March but both Firefox and IE 9 failed to complete the transaction, and caused my bank to contact me using a "Fraud Warning System"

I told my bank that it wasn't fraudulent and went into work (29th march) where I used an older version of IE (IE7) and I was able to place my order.

I selected standard delivery which it said would take between 2 and 4 days.

On the 5th of April I sent them a mail asking what had happened to my order as it was now 5 working days

I recieved a mail from Camerabox that it appeared they were out of stock and they "only have brown"

I replied and asked when they would have stock and if there wasn't any forecast could I please have a refund.

I phoned them after waiting for an excessive period of time I finally got through to someone, who said there was no forcast for when the camera would come in and they wouldn't cancel my order as they had to oblige by the distance selling regulations, and the only way to cancel was by email.

So I mailed them..

On the 6th April I got a reply, confirming that there was no dates for when the camera was due in and would I still like to cancel

Which of course I replied I would

I then got a further email stating that it wasn't a problem and I would recieve confirmation shortly

On the 8th of April and I have asked for an update, I have also copied Trading Standards in as I feel that might prompt them into action

It's now the 17th April, Camerabox became aggressive when I contacted Thames Valley Police and all communication has broken down, still no sign of my money

Checkout Hate Camerabox on Facebook if you want further proof

Company: Camerabox
Country: United Kingdom
Region: United Kingdom

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