Play.com
Order missing, No help from Play

Ordered an SD memory card from Play.com on the 27th July PLay took the money out on the 4th August. Checked status, said it was packing. After a week of waiting I sent Play and email asking where my item was. I received a generic email back saying it was still being packed and it would normaly be delivered in 24 hours. A week later on the 16th August I sent another email asking agan where my item was and how I was not impressed by the service i was receiving. I got a reply the same night with the same email would for would of the one I received a week earily. Needless to say I rang play on the 17th and the man I spoke to could only say it was in packing and should be despated shortly and that he would put me through to the correct department for my answers. At this point I requested he cancel the order and i would go somewhere else that would value my custom. He told me the money would be refunded.

What sort of customer care is it when, when you have a problem a generic email is sent out.

Company: Play.com
Country: United Kingdom
Region: United Kingdom

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