Laura Ashley
Faulty Lamp

My Mum purchased 2 bedside lamps from Laura Ashley last year and 1 of them has stopped working but unfortunately she cant find her receipt and she thinks she may have paid cash so has no proof of purchase. She contacted the Mansfield store and they have said that their company policy is with no proof of purchase they will not exchange it for her. If the item wasn't faulty they would exchange so what is their problem. My mum is a Laura Ashley store card holder and spends a lot of money in that store and most of the staff know her. Needless to say she will not be shopping there again and cutting up her store card if this is how they treat their regular customers they don't deserve any trade especially in this recession hit climate.

Company: Laura Ashley
Country: United Kingdom
Region: England

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