Pixmania
Non receipt of item

On 15/12 I ordered a DJ Hercules MP3 mixer for my son for Christmas. On checking the website, it stated the article was dispatched on 16/12, delivery mode DHL Global Mail 5 days. On 23/12 the item had not arrived. I rang the 0844 number on the website and after waiting for 20 minutes on hold (at international call rates) was told that it would actually be 7 working days, which should be 24/12 but that the item wasn't trackable because it had no number. Obviously the item didn't turn up so I rang them again on 28/12 at which point they said 8 working days which would have been the following day day. My husband rang on 29/12 and was told we'd have to wait until Monday 4/1 for an investigation to be started and that someone from head office would ring me. No phone call from head office so my husband phoned them today, 5/1 and was told that it's 10 working days for delivery and they can't begin an investigation until 8/1, after I've signed something to say I haven't received the item and provided them with a photocopy of my ID! It then takes another 10 days to conduct the investigation and 'find' the parcel, although how they can find it if it's not trackable I can't quite understand. So all in all a very disappointing experience and I certainly wouldn't recommend them to anyone.

Company: Pixmania
Country: United Kingdom
Region: England

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