B&Q
Reserved online - drove 50 miles and didn't bother to tell me item wasn't in stock

Bought a discounted toaster by reserving online to collect at the York outlet. Drove 80 miles in the snow to collect; decided to call and ask them to put to one side to hurry things through.

Was then told the item was out of stock, and someone should have called me.

160 mile round-trip for nothing. No recourse or promise of rectifying situation. Hopeless.

Company: B&Q
Country: United Kingdom
Region: England
City: Liverpool
Site: wordandmouth.com

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