Pixmania
Breach of Contract

Moral and commercial ethics of Atilla The Hun

I ordered a Tomtom Sat Nav from Pixmania on 31 May and immediately paid £234.89 by Visa. They sent an email advising despatch with a link to carrier DHL. On 8th June, DHL showed the parcel had been delivered on 6th (impossible - we were away). The signatory data was a funny DHL code which I was subsequently told (by DHL) meant that the parcel had been sent by Pixmania and delivered to their depot – not my address!

I phoned Pixmnia to report non-delivery and I was told bluntly that I had to sign a sworn statement for non-delivery and send them copy of my ID. They would not even start investigating until they had this. While all this was going they increased the price of the item.

Some 30 emails and revenue–earning phone calls later, Pixmania finally emailed on 20 June to say the parcel had been lost. I asked for a replacement but they refunded my payment 3 days later saying, “our partner warehouse cannot afford to reship”. I told them they were in breach of contract and they should supply the item I ordered at the price agreed but they flatly refused even when I told them I will report them to the Office of Fair Trading. In the end I ordered elsewhere and it cost me £35 extra.

This underhand and dishonest attitude is utterly disgraceful. They had my money for nearly three weeks, would not lift a finger to respond when I told them what DHL had said and then they tried to screw me on the price.

I am reporting them to the OFT but one thing is sure: they will never, ever take one penny from me, or my family or and hopefully anybody who reads this report.

Company: Pixmania
Country: United Kingdom
Region: England
City: Worcestershire

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