Simplyelectronics.net
Supicious activity and refusal to refund

So, i decided to buy a camera from Simply Electronics.

The first time I did this, my Credit card company called me up and told me there had been some dodgy activity on my card, they had blocked the last payment, and cancelled my card. I didn't think the two were linked (yes, I know, gullible me) so I tried again.

This time the transaction went through, but within an hour I had a request from Simply Electronics asking for further confirmation of who I am - a scan of my card and a copy of a utility bill. Well, gullible I may be, but even I thought that was ridiculous. I called the number they had supplied and asked what they wanted this information for. They said they needed to further verify my details. I explained that it would be ridiculous to give them a utility bill and a copy of my card that I would be inviting identity fraud, and I would not give it to them. She explained they would not be able to process my order without this info, so I calmly asked how I should go about cancelling this order. The young lady on the end of the line kindly told me to respond to the email I had received requesting the info, and that would cancel the order.

I did as she suggested, so you can imagine my surprise when I discovered that they had taken over £300 from my account. I emailed the same person I had spoken to previously, and I copied in the general "info@" email from the website. After a few terse emails back and forth I was eventually promised a refund. a week later, and I have not revived any such refund, and I have requested the contact details of the company CEO.

I will keep you informed, but please don't trade with this company - they seem to be quite unscrupulous.

Company: Simplyelectronics.net
Country: United Kingdom
Region: United Kingdom

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