Laura Ashley Frankie rug
Lack of customer service

I purhased a £350 Frankie rug from Laura Ashkley approximately 8 weeks ago, since purchase is has been shedding the wool. It is in part of the house that doesnt have much traffic and I have not hoovered it with it being a shaggy rug. I have called customer services today and have been appalled by their attitude, they were dismissive, rude and completely unaccommodating. On the website it dos not state anything to do with the fact the rug will shed etc and thats the line Lauras Ashley customer services department are taking "its a natural rug therefore it will shed" when I queried abut the fact that it doesnt state that anywhere on their website so I felt I had been misold an item there comment was "we have not misold you this item and I dont know whether it states that on our website". When I asked for the girls full name she fliipently said "we dont have to give our surname", funny that!!! Well we are seeking legal advice to get our money back. PLEASE DONT EXPECT CUSTOMER SERVICE FROM LAURA ASHLEY CUSTOMER SERVICES!!

Company: Laura Ashley Frankie rug
Country: United Kingdom
Region: Wales
Site: lauraashley.com

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