Homeserve
Refusal to fix drainage problem

I have held 3 seperate policies with Homeserve for the couple of years. We had a blocked drain which was causing our toilet to overflow. Homeserve sent out an engineer who agreed that the drains behind the toilet must have some kind of blockage. The drains were behind a tiled wall. We are getting a new bathroom fitted and the tiles and wall were taken down. Our Bathroom fitter advised us to get the drains fully clear before we install our new suite so that there would be no repeat of the flooding. We reported the matter to Homeserve who were dismissive and said that it needed to be an emergency before they would send anyone out. I said to their representitive that if we install our new suite and tile the wall behind the toilet the same thing would happen again. He agreed that if the toilet was to overflow then they would send an engineer to fix it. This chap was actually telling us to install the toilet, wait for it to flood and then they might send someone out. I have checked Homeserve's website and it clearly states that an emergency = anything that creates a risk of or damage to your home. A blocked drain which Homeserve clearly knew about would create a risk to our property but they did not want to know. I would advise everyone to cancel their policies immediatley because this company gladly takes your money but does not want to help when their customers need it.

Company: Homeserve
Country: United Kingdom
Region: England

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