QS Supplies
Refusing to refund

Ordered a toilet, cistern, taps and basin from these clowns on the 20th of July. The following day I got a call saying the toilet was no longer in stock so I said to cancel the order. They ignored this until the 6th of August when I got an email saying the toilet I ordered is not in stock and to pick a new one. I called again to confirm my order was cancelled. The idiot on the phone didnt really know what I was talking about and just said to email them. So straight away I mailed them to cancel the order. 10 minutes later I got an email, just typed up, saying the order has been dispatched, they will refund me for the toilet, but everything else is on the way. I mailed them back saying I dont want it, I cancelled it. They said it had been sent and there was nothing they can do, I can return it to them at my own cost. Told them this is not how it is going to happen and I want my money back. They said they will refund me, less 44 pounds delivery. I again explained this is not how it works, I cancelled before they sent anything. Anyway, on the 6th of August I got an official looking delivery not with tracking etc on it. I again said this order is cancelled so dont bother and give me my money back. On the morning of the 7th I got a call from a local delivery company asking my address because QS got it wrong. I said to them not to deliver, the order was cancelled. Then got an email from QS saying that because I have refused delivery they will refund me less delivery. I told them no, I am getting all my money back, order was cancelled before delivery. So far no more contact and no refund. I am claiming all the money back through my bank and preparing court papers should they decide to refund me less the postage. Stay well away. They are criminals and need shutting down.

Company: QS Supplies
Country: United Kingdom
Region: England
City: Leicester
Site: www.qssupplies.co.uk

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