EDF Duel Fuel
Failure to close account, to send the final bill, charging for the period outside my tenancya greement

EDF failed to close my account and send me the final bill, although I submitted the final meter readings online, and notified them on the phone of moving out. They contacted me 7 months later and want me to pay for the supply period which is outside of my tenancy agreement time, for the period when I no longer lived in the property. The asked me to send them a tenancy agreement, however they failed to calculate the energy consumption to the date when my tenancy ended. Now they are sending me contradicting information, and I never deal with the same person, the person that deals with my query always changes. It is very suspicious. I don't know if I should take them to Energy Ombudsman?

Company: EDF Duel Fuel
Country: United Kingdom
Region: England
City: London

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