Edf energy
Changing energy suppliers online

I signed up for changing my Gas/Electric supply with EDF energy online. I ticked the box agreeing to their terms and conditions without realizing the cancellation period was only 12 days from ticking the box. I was informed I would receive written confirmation by post and I assumed the 12 days would commence from receipt of written confirmation. I received an email confirmation; this contained NO phone numbers or options to cancel, or any reminder that I only had 12 days should I wish to cancel. To date I have not received written confirmation by post and I thought, as I hadn’t received anything in the post this was not being processed. I phoned to check this was the case and if necessary cancel changing to EDF energy as I had made arrangements to go elsewhere. They told me i was one day over the cancellation period. They were very aggresive, rude and unbending. I explained I had not received any confirmation by post and was informed this had been sent, neither was it relevant as I had ticked the box online and this gave me 12 days to cancel from then. This information regarding cancellation is less than a sentance in pages of there Terms & Conditions. There was no stage in signing that made it clear I only had 12 days from that point. I was 1 day over the cancellation period and they refused to budge and allow me to cancel. They were very, very aggressive with there stance and selling. I was informed my only option was to stay with them for 28 days then if I changed I would have to pay penalties of up to £100. I had replied to their email requesting cancellation but initially I was told this was not good enough, later i was told this had also been received to late. They gave me condesending advise informed me accepting their terms and conditions online was a legally binding document. The same as a mortgage or any other legal document I had signed. He suggested in future that I read terms and conditions far more carefully before signing! I have since sent in a complaint about the staff and am awaiting the reply from EDF compalints dept. I think the contract is for a year, if i ever get a copy (I have requesed it 3 times but still not received) I will make sure I cancel it as soon as possibke and NEVER deal with them again because of the way i was treated. The whole thing was a total wind up. I can't believe they can speak to you in such a manner. I think this should be looked into as I am sure for someone older living alone this would have been a very bad experiance.

Company: Edf energy
Country: United Kingdom
Region: United Kingdom

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