Samsung
Customer Service

Two major failings within 6 months. Netbook purchased for Christmas, faulty within 2 days. Stupidly allowed Samsung to repair instead of returning to store for a refund. No netbook for 2 months, numerous phone calls, failed deliveries, visits to courier depot. Samsung even tried to claim it was owner negligence. Eventually got it back repaired. Raised complaint with Samsung 'Exec Office'. They didn't even bother to call back.

Washer/Dryer lasted 6 months. Called Samsung Service Centre. Engineer arranged. Took day off work - no call. After making phone calls for 2 hours found engineer coming from 60 miles away but doing the call at the end of his appointments around 1800 hours. Lost a days wages for nothing and may need to lose another day for the actual repair. Called Samsung Exec Office (Janet again) and apparently I am unlucky. She can't understand why i'm unhappy as the engineer will be there later!!!

I WILL NEVER PURCHASE ANYTHING FROM SAMSUNG EVER AGAIN. I appreciate that products fail but there repairs service is diabolical and they treat their customers like ****. I also reported them to Trading Standards who are not only very helpful, but will also collate complaints and take action if needed.

Company: Samsung
Country: United Kingdom
Region: England

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