Sony
CLICKING NOISE -DEAF ENGINEERS

After two weeks of ejoing my laptop sony Vcp F11 it started to make clicking noise. I ignored that as I heard it happens ant it isn't serious. But the noise was so often that it started to be annoing to evan work on my vaio. I went to PS World to ask and they told me it may be hard drive problem and I should send it to sonys repair as the vaio is on warranty. The noise appears just a second after I press the touch pad, every time when I open new folder, new webside (it's realy annoing when I search for something on internet) I have sent it to sonys repair twice and it came back with the same noise, despite they replaced harddrive (at least they said they did) and updated Bios. And they said the laptop passed all their standard tests (but obviously not the sound test cause i can hear the clicking with my bare ears). Right now my vaio is at sonys repair for the third time and I received phonecall today ant the woman told me the laptop is absolutely fine and they highly skilled engineers can't hear eny noise. I was so shocked, she tried to persuade me I'm mad as well as my husband, family and friends cause we all hear noises that don't exist. I explained that you have to use the vaio to hear the clicking but they just pretend they dont hear it and the woman suggested they will send me my laptop back because they didn't find any foult. As far as I know after 3rd time when sony will not manage to repare my laptop I can start refund procedure, but what if they say that there is no problem, they dont hear anything so the vaio works perfectly fine for them-they will simply not give me a penny back and I will simply end up with clicking laptop. Not evan mention how much time and nervs it cost me. I AM SO DISAPPOINTED WITH SONY!!!

Company: Sony
Country: United Kingdom
Region: Scotland
City: Glasgow

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