Play.com
Non delivery

I tried to purchase a computer 3 times from Play. The first time it said it would be in stock in 10 days. 2o days came and went and nothing. I cancelled this order and pre ordered a similar computer that was due for release within 3 days of the order. This time I waited a month and the order was still sitting at order placed for 30 days. I cancelled this order and tried yet again with another similar computer that was in stock and "usually despatched within 24 hours". After a week I emailed and got no reply, I then phoned their helpline twice and despite promises made the computer was never sent. Sick of such atrocious service I wrote to Play's head office in Jersey and got no reply which shows you exactly what they think of their customers. My advice, don't buy from Play, they don't deserve anyone's business, and how they won the Best Online Retailer Award 2009 is a complete mystery.

Company: Play.com
Country: United Kingdom
Region: United Kingdom

  <     >