H&M
Bad Service

Dear whom it may concern,

Last night I received the most appalling service from an employee who works at the Braehead Shopping Centre branch of H&M. I have never felt the need to complain about anyone before - but I could not believe the way in which I was treated in this store by an employee named David.

I had purchased a dress for my 14 year old sister last weekend. Last night on the 20/06 I received a phone call from her saying that she had tried to return it but was unable to due to the purchase being made by my card. I agreed to come and meet her at the shopping centre to return the item. Once I arrived she explained to me that she had tried to return it and lied and said I was in London. Being a 14 year old I knew she didn’t know any better - although I did give her in to trouble.

Upon returning to the store with her to return the dress I was greeted by a woman, who David swiftly stood behind. I asked if I could return the dress - as to which David replied sarcastically "That was a quick trip back from London". I didn't reply and simply smiled. After putting the transaction through by chip and pin - he then asked to see my bank card - which I handed over. I was then further asked for my driving licence for proof of ID. Now as far as I am aware - your receipt and card is enough to show that you have purchased the items. After refusing to give my driving licence I was told that I would not be getting a refund - and that "There must be a problem if I was not willing to". Eventually I reluctantly gave over my driving licence. I explained that my sister is a 14 year old girl, who told a white lie to have her dress returned, and that I did not appreciate being treated like a criminal. David replied with "In future return the stuff yourself". At this point I lost my patience.

After the way I was treated I refused to fill out the address slip - which I normally would have. David then told me he was going to phone my bank, cancel the transaction and get my personal details. I am not stupid - and know that the bank would not allow this.

My sister made a stupid comment to David - which I would usually give her in to trouble for. After the way I was treated I did not - and actually laughed.

This BOY should not be working with the general public and I would advise him to seek employment within a factory environment. His behaviour was absolutely unnecessary. I shop in H&M on a regular basis - but would now think twice. If this is how he treats every customer he comes in to contact with - there won’t be many left!!

As mentioned previously – I have never complained about anyone. David should be ashamed of himself – and the only word I can use to describe his behaviour is Bitchy. You DO NOT have to show proof of ID to simply return a purchase. What person do you know takes a passport with them to return an item of clothing??? It seems to me David assumed that I was not the person who purchased the dress – and did everything in his power to try and stop the return from being completed.

Company: H&M
Country: United Kingdom
Region: Scotland
City: Glasgow

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