H&M
Customer Service

Today I went into H&M Glasgow the one on the ground floor to Buchanan Galleries. Previously, I had already taken this Brand New H&M Top which still has a tag on it to exchange for something but I couldn't see anything I liked at the time. I wish I had now and just swapped it for anything literally.

I went back into the same H&M store today went to the cash desk and asked the girl politely with a smile if I could exchange my top for another item and I will pay the difference. She looked at me funny, took my receipt, shook her head then said in such an unfriendly and lecturing manner 'No way I am taking this, this was more than a month ago, you left it too late'

I was about to say I know I didn't even realise I left it in my wardrobe that long and didn't wear it thats why it still has a tag on it but before I could reach my 4th word she cut me loose and said 'Absolutely no way I can accept this' Her tone and manner was so dismissive it frightened me. I was thinking to myself ok thats fine I'm not allowed to exchange it, i will just pay by cash no need to be so aggressive.

I then asked her and before I opened my mouth she looked at me like dirt and so i asked 'Do u accept Buchanan Galleries gift vouchers' she was too busy folding the clothes i was purchasing before replying 'yes'

I am a regular h&m shopper in fact h&m is my all time favourite shop. I have never once in my life time made a single complaint about anyone no matter how bad the situation but this time i just felt so belittled and feel the need to vent because I feel that u have been treated unfairly and the worst thing is i didn't even provoke it.

Company: H&M
Country: United Kingdom
Region: Scotland
City: Glasgow

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