EuropCar
Damage Charges

This may be of interesting read for you all. As an ex europar emplyee I can give you a 1st hand account of how this company operates. First one is damage, Europcar has sets target for spotting damage of aprox 10% of total rentals. They are very enforcing to their staff to obtain these targets, unfortunatly in the majority of cases damage is updated once the customer has left and then charged for damage. Another graet practice is the reservation side. Europcar priorotises certain accounts, i.e the ones that pay most money. Lex auto lease is a good example of this. They can book a car 2 hours in advance, if europcar already has reservations to general customers who booked weeks in advance they get knocked back down the list and have to wait longer or loose their car altogether. The staff then get told to make up excuses like "sorry the transporters broken down", or "the last customer has not dropped their car off", when in actual fact the car was at the station but they gave it to lex on their 2 hour notice

Company: EuropCar
Country: United Kingdom
Region: United Kingdom

  <     >