Iberia Airlines
Flight to IBIZA via Madrid on 23/05/09

Went to the airport to find myself, husband and son of 5 not on passengers list for flight to Ibiza via Madrid on the half term holiday which was booked.

I had a confirmation letter when i purchased the ticket that confirmed flight and the total costs for flights including the credit card used for payment. However, there was a problem with the payment and the airline never informed me of this and i thought the flight was booked and confirmed. In their document there is a statement that says they will inform purchaser if there is a problem with payment which they did not. Airline staff refuse to acknowledge that this was a fault of their booking system. On all other booking system a message is sent out immediately to inform person booking and ask for other method of payment. I was very upset and furious about what happened as i had to come home and wasted a lot of money. My son and husband were very bitter about the whole thing as we had been so looking foward to this holiday.

Company: Iberia Airlines
Country: United Kingdom
Region: England
City: Ruislip

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