Iberia
Missed connection

I missed a connection due to a late flight with Iberia and as they weren't willing to compensate me I've taken the matter to court. I provide the details I submitted on my court claim below. If anyone has a similar issue or can help me I'd be keen to hear from you.

On 17/1 I bought a return flight from

london-montevideo via madrid for 13.2.08 on

Iberia.com. The documentation website

showed all flights were on Iberia. As

advised by Heathrow check-in staff I checked-

in bags from Heathrow to Madrid. Due to late

departure of Heathrow-Madrid flight IB 7447

I missed connection to Montevideo which was

very stressful exacerbated by staff on

IB7447 being unhelpful and there being no

Iberia staff in the arrival lounge to help

decide what to do with my bags that needed

to be collected and re-checked in. There was

not another direct flight for some days so I

had to cancel my holiday, stay overnight in

Madrid and return to London in the morning,

getting no sleep. My claim is for £250

compensation for distress, inconvenience and

ruining of my holiday. The claimant claims

interest under section 69 of the County

Courts Act 1984 at the rate of 8% a year

from 13.2.08-3.1.09 of £? and also interest

at the same rate up to the date of judgment

or earlier payment at a daily rate

of?

Company: Iberia
Country: United Kingdom
Region: United Kingdom

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