Qatar airways
Poor Service

On 17/4 we flew out of Manchester to Bali via Doha. On arrival at Manchester we wanted to upgrade our ticket to business class for my wife and I. Even though there was space available trhey said it was too late to pay for it and could only upgrade from Doha to Bali due to a 7 hour wait for the connection. Once we arrived in Doha we spoke to the Qatar desk who confirmed seats available for us, they gave us the price of £5, 000 which we wanted to go ahead with. Surprisingly they said if we book this it will cancel our return flights thus having to buy a new flight to get home. After 10 minutes of explaining how rediculous this is, and no other airline does this they are happy with the cash! We got on the 2nd leg to Bali and decided to make a complaint about this in writing through their customer feedback form. We requested a response within 3 weeks prior to our departure from Bali. Typical of all large compaines we have not heard a thing, no acknowledgement of our complaint either. So i did the same on the flight back and unsurprisingly heard nothing again!!! How on earth have they received 5* without bribing Skytrax???

I will never use this airline again!

Company: Qatar airways
Country: United Kingdom
Region: England

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