ASDA
Arrogant store manage

It all started a week ago, when my son was banned from asda for a YEAR. He found £20 on the floor, and being 18 short of money and stupid! put it into his pocket. A women claiming it was hers made acomplaint to asda and the police.

He was sent a very scruffy letter, saying because of a incident at the store he was no longer aloud to go into any asda store in the country for 1 year!! I phone asda and spoke to the security staff, she was very unhelpful and very stern and uncaring of our position, I told her the because of my husbands and my shift patterns, sometimes it was necessary for my son to get a few bits in. and that he had been stupid and that he wouldn't do it again, reminding her that he was only 18 years old, and that most youngsters would have done the same. but no! i then asked to speak to the manager, she said she couldn't put me through and that i would have to ring the store again!! when i spoke to the manager, she couldn't coment as she didn't know about what had happened, but promised to phone me in two days time. yep you guessed it! she didn't. i left it for the weekend then my husband phoned her, she was very abrupt didn't want to discuss the situation, didn't apologise for not phoning us, but we did manage to get the ban lifted.

They didn't want to change from the company policy, not every case is black and white, he didn't shoplift, he did what a lot of people would do! and he was very sorry

Company: ASDA
Country: United Kingdom
Region: England

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