ASDA & ASDA Direct
So called "gift vouvhers"

I was given a Gift voucher to purchase an on-line item.

When the gift card was purchased in store the question "can this be used on -line" was specifically asked and was told "yes".

However, with several trips into the store and several contact numbers given, no gift vouchers can be used on-line.

Although the store still have no idea of this and are selling Gift cards with the promise that items can be purchased from their on-line store.

Not even the store manager is aware that items cannot be purshed this way.

I was told by one of the many people i spoke to overthe phone that " ASDA and ASDA Direct are separeat and therefore the store may not be aware of our procedure. This is not good enough! Now i am stuck with a useless gift card, as it was given to me to buy a specific item.

I am appalled that no-one in the store has any knowledge of what can be purchased and how.

And am appalled i was left with several numbers to find out for myself rather than a single member of staff helping! Is it not their moto "happy to help"?

I will no longer be shopping with ASDA and am shocked with their lack of knowleged and communication.

Company: ASDA & ASDA Direct
Country: United Kingdom
Region: England
City: Eastbourne

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