Juveneu
Order cancelled in octobe

For two months my credit card was billed for a product that never arrived. Then when I contacted the company help line they apologised but said it was beyond their control. I asked to be reimbursed and they said NO, instead they would resend the order. I asked if I could stop any further shipping of the order, as it was a monthly thing. I was told no not until the first two months worth was sent off. I asked when I could stop any further payment and was told to ring back in October. I did so and was asked why I wanted to stop the order I said I don't like the product. They asked if I would like it for half price from october onwards. I told them that was a nice offer but no thanks I just want the order cancelled for good. I was told that the order was now finalised and I would not recieve any more goods or have anymore money debited from my account.

Every month since then I have checked my credit card and they are still taking money for a product I don't want and was promised would no longer be charged for.

Please help me I don't want them taking my money for goods not wanted or received.

Laurel-lee Annecchini.

Company: Juveneu
Country: United Kingdom
Region: United Kingdom

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