ViV3Labs
How to get a refund

We have all had a bitter experience with these people. They withdraw lots of cash from your account for a product which is supposed to be free except for p&p.

They had debited £150 from my account and this upset me beyond words.

I started writing to them to ask for a refund as I had not agreed to enter into any contract. They responded by saying that the terms and conditions were clear and that I had agreed to them. I decided not to let it go... kept emailing them weekly requesting my refund. I sent emails to any address I got, that includes their associates asking/demanding a refund.

I had not agreed to any terms and conditions especially hidden ones.

Please Please DO NOT GIVE UP keep writing, after 4 emails they sent me a full refund. Don't let them get away with it. If you don't speak up they win. They will write emails saying no to a refund but just write back. Ask for the terms and conditions agreement form that you must have agreed to. Remind them you have agreed to a free sample and the amount of money they take is no where near free.

Insist and they will have to refund.

Even after a full refund, I will still be contacting the trading standards to complain and I urge you all to do the same.

Good luck getting your refund.

These are the email addresses I used. Keep copies and keep writing.

customerservice@viv3.com;claydouglass@gmail.com; mitch.platt@localbillinglimited.com; clay.douglass@localbillinglimited.com; hostmaster@viveraglobal.com; clay.douglass@viveraglobal.com; chris@phytoscience.co.uk

Company: ViV3Labs
Country: United Kingdom
Region: United Kingdom

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