Fragrance X
Denied Refund and Terrible Service

I have ordered from FragranceX in the end of July a couple of products. One month later I received them, unfortunately they sent me the wrong ones. I don't know if it was intently or not but I had ordered eau de parfum and they sent me eau de toilette which is considerably cheaper. I then returned the goods to them, having to fund my own delivery charges which were quite high. Since then I have been calling them to ask for my refund which two weeks ago they said it was on the way which has never happened. They say they can only look into the matter after 3 or 4 months to see what they can do. Do not buy from these people. Their customer services is extremely rude and they talk to you as if you're committing a crime against them if you want to complain. I certainly won't ever buy from them again and will do what I can to get my money back.

Company: Fragrance X
Country: United Kingdom
Region: United Kingdom

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