Tissot
Poor quality and no customer cervice

My Tissot T touch is 5 years old. During this time it once got mad and stopped responding but a reset (it had to be opened) helped. At some point compass stopped working, just shows something random. Then, after 5 years it really broke and arms were just spinning all the time until battery went flat. I then tried to repair it in UK. After a long search I came across so called SG services (I did not know they are now owned by Swatch). They made me send my watch to some PO Box address, without even giving me any reference/case number or way of tracking it. In about 2 weeks I got a letter confirming the receipt of the watch. After a month I got another letter saying that they want £100 to repair it, I agreed. I have since waited for at least 6 weeks until someone called and asked to pay. But when I tried to call back no-one picks up, just some answerphone complaining about high number of calls.

It is amazing that a branded watch like that is such rubbish quality and it is a real shame that a good Swiss name has been destroyed by this ever-damaging process of mergers. Large company like Swatch will not care for customers and this is what I see.

Shame and scandal. Never ever a Tissot again!

Company: Tissot
Country: United Kingdom
Region: United Kingdom

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