Virgin Media
Poor service!

I paid my virgin bill in september 07, after waiting nearly a week for the service to be turned on, there was a fault in my phone line. I waited nearly a week for someone to come out, and once they did. The technician could get the line back on, but had to leave a long white cable trailing across the garden. for my daughter to fall over if she plays out there.

So i had been told to wait at home and they would send someone out. So i stayed in for nearly a week, on one turned up, so i phoned them and was told they would call me back, but I received no phone call, so i called them again and on 4th oct 3weeks later they sent two men out who also could not do the job, so now i have waited two more weeks and still no call, i phoned them today 15th oct and they told me someone will be out on the 18th oct.

So my question is if they can charge us £20 or £30. a time for late fee's, then can we claim compensation for the stress and lack of communication that they put us through. I think it should work both ways, but i am clearly angry with them!!!

Company: Virgin Media
Country: United Kingdom
Region: United Kingdom

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