Virgin Media
Very bad service

Our cable television broke over two seeks ago. We rang up and was told that there would be no engineer around our area (Cambridge) for another 2 weeks. They said it would be fixed 16th July. Nobody came.

We rang last night. After waiting to get through for 20 minutes, were told computers were down.

Rand again told to ring back at Midnight as they were very busy. I have since found out that they are closed at midnight. We rang back again at 10.00 pm after 15 minutes, the phone was answered by yet another Indian gentleman and was told he would put us through to someone who could help, yet again another 10 minutes on the phone waiting. Finally another Indian man told us that our Post code did not exist and he couldn't help us!!!

What sort of service is this?? I can find no other access for complaining to them other than 151 number, at least its free so will have to sit and wait when I get home yet again. Perhaps I had better give my notice in writing.

Plus they still expect us to pay for a service we are not receiving.

Company: Virgin Media
Country: United Kingdom
Region: United Kingdom

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