LG LCD TV
Insurance claim

I brought a tv from comet, 3 and a half years ago with a 5 year extended warrety, which over a month ago whe had to make a claim for accidential damage, within a few days they sent someone out, they came then they had to order the part about a week later they come back with the part, but did not fit, so he said he had to go back and order another, so after another well over a week. which as business working days, myself and my partner had to phone them constantly to find out what was going on, they keep blaming it on different departments, and then they would say someone will phone you in 48 hours still no phone call, or even letters, so we rang again, go passed about then said the service centre was closed, so someone will phone at 10 am a certain day, still no phone call had to phone back yet again, then was told there was no information from the enigeer, then 2 hours later manager phones back and they just sent it to service centre, by which it is now going into 4 weeks, and now they are saying they are writing it off, and and that a letter was sent to us on the 8th of september. but still no letter even to todays 24th of september and today they are saying it as not been with them as long as we are saying we feel that we are just being passed about, feel that nothing is gonna come of this, and feel that this is are only to express are feeling and help other people to not make the same mistake as use, by buying extended warrety and buying the tv in the first places from them. as in it is miss sold extended product. we have sent a complaint letter over a week and a half and they say they still have not got it even up to today.

Company: LG LCD TV
Country: United Kingdom
Region: United Kingdom

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