Virgin Media
Poor technical support!

Well, what can i say? Just shy of 45 mins on a premium line costing me 50p a minute to a 'technical support' team. I 'communicated' rather than 'spoke' with a Mr Vivash (i called him that because he insisted on calling me my christian name, proceeded by Miss, over what i naively thought was a problem which could be resolved quickly - no such luck. After listening to him going through the rudiments of outlining just how much this call was costing etc etc etc and how much they valued me as a person etc etc etc, (thus creating more income for Mr Branson) we eventually got to the crux of my problem.

Sadly this 'minor' issue remains unresolved after the 45 min call duration however, i can happily inform all those people out there that at the point the call was terminated the weather in India is fine and they are about 4.5 hrs ahead of us! That was certainly worth the £20 i've shelled out for a service i can only describe as woefully poor. In my personal struggle to retain my composure, i attempted a stab at irony with my 'technical support' chap, only to find that even this small pleasure was denied me, as it fell on stony ground and i heard an audible rustle as the tumbleweed passed by him. Why oh why do we have to put up with foreign call centers? And why cant i even find a complaints link on the Virgin Media site. Do they really think they are THAT good...

Company: Virgin Media
Country: United Kingdom
Region: United Kingdom

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