BT
Debt recovery when payment made

My partner decided to switch to Sky. I was paying BT by direct debit. I get a letter in March saying I owe £27.91 and a threat saying it will go to debt people. I send the cheque straight away. Today I get a letter from the debt people saying I owe £34.89. I call my bank, they confirm the payment for BT went through in March. Seriously is there any need to treat customers like this. Now I have had to waste time calling BT and the Debt people and have to write letters as well. I think I should bill them for wasting my time. As for my partner how dare he open up my post and not give me the original bill that was dated in February! This just shows you that when you live with someone you have no control over what they do, so should not get blamed for things that are not in our control! Funny thing I got a call last week asking me to go back to BT as they missed me. Thanks guys but no thanks, your customer care has destroyed my day off!

Company: BT
Country: United Kingdom
Region: United Kingdom

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