Vodafone
Charged for calls & texts abroad that i never sent

I have recently received my mobile phone bill and noticed that i have been charged for numerous calls to and texts messages sent to a number in california! i never made the calls or sent the texts nor do i know anybody there (i wish i did so we can go there for holidays)! but the mobile phone company insisted that there is no doubt the calls were made from my handset and during different times. i don't really want to pay for those call charges i never made and so i asked if i could have the bill reviewed. she said no! i then suggested if it is at all possible that my sim has been cloned or copied at some point without me knowing, the lady insisted that cloning a sim card is impossible nowadays because they have sophisticated software to detect this. i suggested that they investigate the matter but still insisted for me to settle the bill. anyone out there in the same situation?

Company: Vodafone
Country: United Kingdom
Region: England

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