Yes Loans
Aggressive phone calls

I have had a few calls from this company, but the last two upset me. The first one was yesterday lunchtime, and I asked them what they were ringing about, as I'd never heard of them, and how had they got my number. I was told that they were financial advisors and that I was entitled to a refund. Thay claim to have got my number from a "fruit survey". I told them I did not require their services, that I was registered with the TPS and not to call me again. They hung up. I have never done a fruit survey, and I object to being lied to! The second call came in the evening, and I asked why were they calling, and they replied it was about a refund, to which I replied that I had already requested they dont call me again, and how did they get my number, the reply to which was "the Ministry of Finance" passed your details to us! I said that I was registered with the TPS so they should not be calling me, to which they replied, "it only applies to sales people, and as were are not sales people, we are allowed to call you! " I was a bit concerned at the guy's tone, so I said I was'nt happy with what he was telling me, and I did'nt want them phoning me, and he raised his voice over mine and said " Why dont you just be quiet and listen? Do you know what we actually do? Do you know about our services? " I said I wanted to be put through to customer services, and he hung up? I did 1471 to obtain their number, and called them back, and a man answered, and I requested to speak to a member of management, and was told none were available, so I requested the most senior member of staff, to be told there was no one, and was I a customer, to which I replied no, but I've had an aggressive phone call and I want to complain, to which he replied, unless I was a customer, no one could help me, and I said I dont believe that, the phonecalls were unsolicited, and he told me to shut up, and if I raised my voice again, he would cut me off! I cannot belive they are allowed to ring people up and talk to them in this way? I have sent a complaint to the TPS, but I really feel they should be investigated, because what if they ring up someone elderly or vunerable?

Company: Yes Loans
Country: United Kingdom
Region: United Kingdom

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