Vodafone
Charges

I went to Carphone warehouse in April and took out a Vodafone contract for one year at £30 per month. In March I received a call asking if I would like to upgrade and take a contract for another year, it was to be a better phone one snag it would be for £35 per month but if I took the phone that day I would receive £75 back at the end of the contract. I was ill in bed at the time and just wanted to be left alone but I did take the year extension (or so I thought). I received the phone which when it came was of a similar type to the one I had been paying £30 for and I was not very happy. I had also at the start of the contract taken insurance for £9 per month. Three months after taking the extension I lost my phone, I reported it to the police got an incident number and contacted Vodafone straight away as per instructions. I was not given any information or support and thought naively that I would get another phone or at least a SIM card. I waited and when I phoned my insurance they wanted a £50 excess which I was not aware of. I have a company mobile so I just thought I would not bother as I was so fed up with the service. I then tried to cancel my service and was told I would have to pay until the end of the contract which they were now saying was an 18 month extension (I had nothing in writing and felt a fool). I was left paying a direct debit of £35 V.A.T. per month and wrote and cancelled again in January so that they had their formal notice. I stopped my direct debit in April and since then it has been a nightmare. They have "mislaid" letters, told me I had to pay even more, denied offering the £75 which I have never received and are now saying I still have £60 to pay and have passed my name to a debt collection agency. I have phoned emailed but received very conflicting information and have lost all sense of reason. What do I do now???

Company: Vodafone
Country: United Kingdom
Region: United Kingdom

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