Talktalk
Staff refuse to reply to contacts

Since joining around three years ago for telephone and broadband any contact through their secure messaging service on the website is ignored. This shows a total lack of customer care and ignorance - whether this is company policy or simpy staff chosing to ignore the messages I do not know but this must be a widespread problem given that I reported problems over a hundred times!

Around a year and a half ago I finally got an e-mail address for a very kind lady who worked there and she dealt with my concerns professionally. I lost my e-mail address book when I installed some software, the backup did not work. So now I am back to being ignored again.

Don't ever be sucked into the TalkTalk nightmare.

Company: Talktalk
Country: United Kingdom
Region: United Kingdom

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