ASDA
Store vouche

I was using a ten pound asda voucher paying for clothing in the george section the total amout came to £25, i gave the women the voucher and two ten pound notes then she asked if i had five pound on the card to which i replied no i have ten pound on the card then she took the card/voucher off me and the money and i received the card/voucher back and i didnt receive any change back. when i asked herwhere my £5 change was she replied to me it was on the card i then told her i wanted the change in cash she told me it was too late and therefore she couldnt do anything about it. so i went to customer services and the person on the desk backed the colleague up on the matter and said there is nothing they can do.so i want to know is it the policy of asda to not pay out the full amount on the store card/voucher?

Company: ASDA
Country: United Kingdom
Region: England

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