British Gas
Unacceptable service

We have moved into a new property in the past 3 weeks and unfortunately it has a gas pre-payment meter. I phoned British Gas to get a card to allow us to top up the meter and they assured me one was on the way, in the meantime they sent out an engineer to give us the £10 emergency credit facility. This was nearly 2 weeks ago and, after several more phone calls, I still have not received a card and now I have run out of gas. I therefore have no heating, cooking or bathing facilities until this is resolved. I have phoned British Gas today and they say an engineer from Transco has to come and reset the meter, unfortunately this cannot happen until Saturday 7th October. Also, even if I get the card before this day, I still cannot top up the meter as it needs re-setting before this can work. To make matters much worse, I have a 12 month old baby and as the weather is getting colder, so is the house. I find it unacceptable that British Gas have allowed this to happen, unfortunately it is a temporary housing solution whilst we are waiting for our house to be built so cannot change energy suppliers.

Thanks Michael

Company: British Gas
Country: United Kingdom
Region: United Kingdom

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