Swinton
Customer service

"honest, heartfelt, extremely annoyed"

After looking on comparison websites, Swinton came up with the cheapest offer of car insurance. So I duly applied for the cover required, all going ok, but was then asked for proof of ncd. I contacted Zurich and advised them I was to leave them for another provider, and had been asked for proof of ncd. They advised that their policy was to release this information on last day of their cover, and would be with me in the post appx 7 days later, or, Swinton could telephone them to ask for details.

I e-mailed Swinton to advise of this.

A few days later, I received a letter from Swinton to say that as they had not yet received proof of ncd, policy would be cancelled. I telephoned on 2nd November (policy to begin on 9th) and was immediately harangued by a female, who would not allow me to get a 'word in edge ways', she was rude to the nth degree, and berated me for the duration of the telephone call. I was intending to explain what I had e-mailed, as she clearly was not in full possession of all the facts. I was disgusted by her attitude and customer service skills were obviously lacking. Later in the afternoon, I telephoned again to try once more to explain, only to be met with the exact same female, and a repeat performance of the morning call. Following this, I e-mailed Swinton Head Office to make a complaint and to cancel my car insurance because of the manner in which I had been treated.(I also cancelled my direct debit to them) I then went on to give my business to another provider, who was helpful and courteous. There was no contact made from Swinton acknowledging my complaint, or indeed the cancellation confirmed, until a letter arrived just before Christmas saying I owed £ 96.40, and if I did'nt pay a.s.a.p. they would consider action to recover. I was fuming, and it did not help the festive season very much, goodwill to all men etc. Early in January, I received yet another letter advising me that Swinton would take the amount from my account on 7th, which indeed they did, leaving me very short of money for the rest of the month (having been off sick from work since September) I feel I did'nt have time to consult a legal professional, and am left feeling very ANGRY, at the whole experience with this dreadful unprofessional arrogant company. Who now have my bank details on their data base!!! I am intending to consult someone who can advise me of any recourse, of which I very much doubt is available. But I would wish to warn others to stay away from, in my opinion, this bunch of ignorant, money grabbing cowboys.

The female mentioned is at the Parkstone branch, surname of a bird seed.

Company: Swinton
Country: United Kingdom
Region: United Kingdom

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