UKMail
Lack of customer service

UKMail ought to be UKSnail. I waited in all day on 2 May for a delivery due by 2pm. When finally I got through on the "Customer services" number after 8 attempts the rather disinterested girl on the phone said she'd check to see where it was and call me right back. Of course no one called. Today I have also waited in all day. Their website was down - has been out of action for most of the day but when I did get onto it first thing, my package had no narrative on the tracker. After spending 5 hours today trying to get hold of someone - phone rings, eventually is answered and then immediately disconnected, I finally spoke to someone who told me they couldn't do anything because their computer system is down. I've given up 2 days paid work to await this delivery, for nothing. I asked for a complaints form and was told - they don't have one! I need to go back to the person who commissioned the delivery in the first place! What an utter shambles this company is. I can't believe they are still in business!

Company: UKMail
Country: United Kingdom
Region: United Kingdom

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