Sky
Poor Service

Why is Sky still trading?

After 3 months of trying to get someone, anyone at Sky to help with my installation problems, I have given up any hope of getting a response. Countless e-mails remain unanswered. Hours waiting on the phone for someone to speak to, listening to that "Music". When you do finally get to speak to someone (twice in three months), they can not help and fail to phone you back when promised. Even getting through to someone at the head office is a strain, today i spent over 30 minuets on my mobile waiting for someone in the complaints department to pick up the phone. The cost of telephoning an 0800 number on your mobile is frightening.

How can a company who offers such poor service remain in business?

What do you have to do to get someone to deal with the problem?

I have now cancelled my direct debt, in the hop that this might prompt Sky into action, but no, all that happened is they suspended the only one of the three services they had managed to connect, still no contact, still no resolution. I am left with a Sky HD box that is no use to me, cost £49.00, three months old, no much use.

Is there anyone out there that has any advice of who I can go to get this problem resolved?

Company: Sky
Country: United Kingdom
Region: England

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