EMusic
Charges unauthorised

An honest account of a dishonest service/company:

1) customer thinks: oh that would be nice, a 'free trial'..

2) eMusic Promotes the concept of 'free' with no strings and 30 'free' downloads..

3) Customer signs up..

4) customer searches and doesn't find much of what they are looking for but tries to think positively about emusic - 'could I pay for this, could I use it - is it worth it'?.

5) customer downloads the Download manager and downloads some tracks - customer experiences problems as many tracks don't download properly..

6) customer allows emusic through firewall..

7) 30 'free' tracks download successfully - as emusic advertises..

8) customer feels that the service isn't worth 24.99 GBP per month as many tracks wanted are not available..

9) customer cancels trial within 7-day-trial - as advertised

10) EMUSIC CHARGE CUSTOMER ANYWAY!.

11) customer not happy and emails emusic (tries to phone but cannot find a phone number)..

12) customer runs a goodle search for 'emusic charge' and discovers that many people have this problem with emusic..

13) customer waits 5-6 days for emusic to respond to email..

14) customer contacts their credit card company but they cannot act because emusic deducted money within 14 day period..

15) Customer really unhappy and cannot contact emusic to discuss ILLEGAL deduction of moneys..

EMUSIC: I AM NOT HAPPY THAT YOU HAVE BEHAVED ILLEGALLY AND DEDUCTED MONEYS FROM MY ACCOUNT AND ARE UNWILLING TO DISCUSS OR REFUND IT. I FIND YOU CORRUPT AND A CLASSIC EXAMPLE OF A BUSINESS THAT SHOULD NOT BE IN OPERATION - YOU THEVES! LET ME CANCEL MY SUBSCRIPTION AND GIVE ME MY MONEY BACK!

Company: EMusic
Country: United Kingdom
Region: England

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